“Providing the community with quality car maintenance and repair, for any car they drive, is essential to our role as an independent alternative to dealers and specialty shops,” he explains.
According to Mr. England, another key component to their original marketing was the name of their business. “We choose to say auto care instead of auto repair in our name,” he explains, “to reflect the importance we place on preventive maintenance.”
Instead of just focusing on repairing customers cars when they break down, he continues, “We set up a scheduled maintenance program to keep their cars in good running condition throughout the year, avoiding costly repairs down the road.”
Ms. Weaver is quick to point out that that their slogan line, Looking Out For You and Your Car, speaks to this emphasis on preventative maintenance and customer service.
“We have hundreds of loyal customers who keep coming back to us because they know that we will always take good care of their car,” she says.
A good preventative maintenance plan, she says, “isn’t something that our techs just pull off the shelf.” The individual customer’s driving habits drive the details of the plan. “Each maintenance plan is customized to the individual driver and their vehicle.”
After over 25 years winning the award for best auto repair shop in Howard County Maryland and over 700 5-Star reviews, customer testimonials are numerous and exceptional. As expected, some are quite memorable, Ms. Weaver says, including a customer with over 500,000 miles (and still counting) on his car and another customer who drives all the way from his new home in Pennsylvania for regular maintenance on his car.
